WHERE DO YOU SHIP?
We ship worldwide! International shipping takes roughly 5-8 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.
WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
Standard: 4-7 business days FREE. No signature required
Expedited: 2-5 business days FREE. Signature required.
Express Shipping 1-2 business days: £39.99 ** orders need to be placed before 8am GMT
HOW DO I TRACK MY ORDER?
Your order will take 2 business hours to process. Once your order has been shipped, an email will be sent to you containing tracking information. Additionally please allow 4 business hours for your shipment details to update with the delivery provider.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
When you have completed your order, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete by making sure you stay on the payment page until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org . One of our team members will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
If after contacting the delivery provider, you still need assistance locating your order, feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
We prepare your order for shipment very shortly after your order is placed. This quick turnaround time allows for a very short period of time so please contact us as soon as possible.
HOW DO I PROCESS A RETURN OR EXCHANGE?
Please see more info on the Returns page or contact us on firstname.lastname@example.org and we'll be happy to help
CAN I HAVE A GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?
Yes you can.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with re shipping the item out to you in a timely manner.
WILL I BE CHARGED CUSTOMS & IMPORT DUTIES?
Customs & import duty charges do not apply to customers in the UK or EU.
For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.
THERE'S AN ITEM MISSING FROM MY DELIVERY, WHAT SHOULD I DO?
Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.
You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account:
Bank Account payments will take 3 - 5 working days PayPal payments will take 1 - 2 working days
WHAT ITEMS CANNOT BE RETURNED/REFUNDED?
Unused products may be returned within 30 days of delivery - no questions asked email@example.com to obtain a return authorization. The product must be unused, and in its original packaging and condition. A refund to your original payment method will be processed within 3 business days after receiving the returned product. Buyer pays for shipping costs for the return shipment. We cover the outgoing shipping of your original order.
We do not accept returns of used products or we may charge a 15% restocking fee on returned items if the product has visible usage marks or damage, however we do make exceptions to this rule, so do speak to us.
If you would like to exchange your item against a different model, contact us and we will see what we can do. Usually return shipping fees have to be paid by the buyer but exceptions can be made.
Upon request, we are happy to provide you with a return shipping label so you can benefit from our negotiated rates - Shipping charges depend on the product size and your location. Within the continental US and UK return label fees vary from £4 to £50 We will deduct this from your refund. All Intimates, and accessories which are a final sale can not be returned. In addition any and all sale items inclusive of flash sales, and orders with a coupon code are considered a final sale. Refunds and exchanges are not permitted.