WHERE DO YOU SHIP?

We can ship worldwide! International shipping takes 10-20 business days in transit but can be sooner. We are not responsible for any delays or fees due to Customs or if you are not available to collect or pickup your order. Please contact your local post office or postal service for more updates information on customs and duties.


WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

Standard: 7-14 business days FREE. No signature required

Expedited: 3-10 business days FREE. No signature required. US ONLY 

Express Shipping 1-2 business days: £39.99  ** orders need to be placed before 8am GMT


HOW DO I TRACK MY ORDER?

Your order will take 24-48 business hours to process. Once your order has been shipped, an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with the delivery provider.



WHAT ITEMS CANNOT BE RETURNED/REFUNDED?

All Bodysuits, Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items inclusive of flash sales, and orders with a coupon code are considered a final sale. Refunds and exchanges are not permitted.


HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

When you have completed your order, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete by making sure you stay on the payment page until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@foreverfly.store . One of our team members will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.


WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

If after contacting the delivery provider, you still need assistance locating your order, feel free to contact us at info@foreverfly.store and one of our representatives will be happy to assist you.

I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order unfortunately.


HOW DO I PROCESS A RETURN OR EXCHANGE?

Please see more info on the Returns page


CAN I HAVE A GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?
At this time we do not offer store credit or gift cards in exchange for a refund.  


I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner.

 

WILL I BE CHARGED CUSTOMS & IMPORT DUTIES?

Customs & import duty charges do not apply to customers in the UK or EU.

For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

 

THERE'S AN ITEM MISSING FROM MY DELIVERY, WHAT SHOULD I DO?

Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.

You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account:

Bank Account payments will take 3 - 5 working days PayPal payments will take 1 - 2 working days

Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?

A: If you see an item on our social media page but do not see it on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.


Q: WHERE DO YOU SHIP?

A: We ship worldwide! International shipping takes roughly 10-20 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.

 
Q: HOW DO I TRACK MY ORDER?

A: Your order will process for 24-48 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

Q: WHAT IS CONSIDERED A FINAL SALE?

A: All Bodysuits, Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items inclusive of flash sales, and orders with a coupon code are considered a final sale. Refunds and exchanges are not permitted. 

Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at oreverfly.store . One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder. 

Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at oreverfly.store and one of our representatives will be happy to assist you.

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order.

Q: HOW DO I PROCESS A RETURN OR EXCHANGE?

A: To make an return or exchange please print and fill out the form included inside your parcel and send it back with your returned merchandise. In the event of an exchange a standard shipping fee of $6.95 within the USA or $14.99 International will be charged to your card for shipping. Once your return parcel is received processing time is 7-10 business days to process your return. A confirmation email will be sent to you once the refund has been processed. 

Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?

A: Please allow up to 10 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 10 business days of us receiving the package please contact our customer service team at oreverfly.store and one of our agents will be happy to assist you. The refund does process in our systems for up to 3 business days. In turn the rest of the processing time is up to your bank. Please contact your financial institution for more details on when you will see the funds reflect back into your account.

Q: CAN I USE A GIFT CARD ONLINE?

A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card. 

Q: WHAT IS YOUR STORE POLICY?

A: Regular Priced Items bought on foreverfly.store will be accepted for a refund or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs which are non refundable.  All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL. If such items are returned a £25.00 charge will be made to your account and the items will be returned to you. 

Q: CAN I HAVE A GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?

A: At this time we do not offer store credit or gift cards in exchange for a refund.  

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept